Warranties & Services

Unless stated otherwise, the items listed on our site are brand-new, have boxes, manuals, accessories and have full warranties.

  • Most items have a warranty of one year (parts and labor) under normal use.
  • Some items carry a 6-month warranty.
  • Please inquire with us for warranty length of the product you wish to purchase.
  • Normally, each unit has a warranty card. In case, there is no warranty card, the store invoice will act as the warranty certificate. 
  • In order to claim warranty, the store invoice of the unit should be presented. Just presentation of the warranty card (without the store invoice or delivery receipt) is not a valid claim for the warranty.
  • Should you lose your invoice, please inform us of customer name, the brand and model number of the item and serial number, and we will try to find out if your unit is still under warranty.

74 Responses to “Warranties & Services” (add a comment)

  1. Aida Labitad August 18, 2018 at 10:49 am Permalink

    Good Morning Maám/Sir,

    May I know the contact nos. of white westinghouse service center in Mandaue City or Cebu City.
    Thank you.

    • cac August 18, 2018 at 11:17 am Permalink

      We sent you an email. Please check.

  2. philip July 14, 2018 at 6:17 pm Permalink

    pwde ask asa ang service center sa onix washing machine.. ty (removed for privacy) lip ty

    • cac July 16, 2018 at 6:19 pm Permalink

      We sent you an email. Please check.

  3. marites matsuzaki July 7, 2018 at 5:14 pm Permalink

    asa dapit ang service center sa singer sewing machine dere sa lapu lapu or cebu? thank you.

    • cac July 9, 2018 at 11:01 am Permalink

      We sent you an email. Please check.

  4. Marj Ramas July 4, 2018 at 10:20 am Permalink

    Sir asa ang service center sa Cebu or any technician who could help us with our gas range? I cannot peovide the model kay faded na.

    • cac July 4, 2018 at 10:59 am Permalink

      We sent you an email. Please check.

  5. juliet hortelano June 24, 2018 at 11:42 am Permalink

    sit/maam,
    asa ta magpa repair ug washing machine?cebu appliance sm namo ni gipalit

    • cac June 25, 2018 at 5:57 pm Permalink

      We sent you an email. Please check.

      – The email address you provided is invalid.
      The response was:
      The email account that you tried to reach does not exist.

  6. jodell delatorre April 6, 2018 at 8:43 am Permalink

    sir naa moy remote control for ac sanyo split type? if magpa ayo ko sa amo aircon mo service mo sir?

    • cac April 6, 2018 at 2:30 pm Permalink

      Mr. Alex Go replied to your email.

  7. jailenmperez January 22, 2018 at 1:26 am Permalink

    I just order Electroluz 2 door Ref but to be delivered in Cebu. Order and Payment from California. I want to know if it is ok. Thanks

    • Alex Go January 23, 2018 at 11:48 am Permalink

      your order was delivered yesterday

      • Justin Fred July 9, 2018 at 10:17 am Permalink

        sir asa service center sa sanyo dri cebu?

        • cac July 9, 2018 at 11:24 am Permalink

          We sent you an email. Please check.

  8. Anselma Pono-Horzum January 17, 2018 at 9:58 am Permalink

    I was thinking of purchasing 3 aircon, electric 2 burner stove and tv. Im paying through my credit card from Canada, wil you take it? And i wanted it delivered marigondon cebu, how much will be the delivery charge?

    • cac January 26, 2018 at 6:12 pm Permalink

      – We apologize for the late reply. Cebu just had its biggest yearly festival and some of our staff are still recovering.

      CREDIT CARD (online)
      – we will email you a payment link; only the payment processor sees your card details

      Marigondon – 500 pesos (Per delivery, not per item.)
      https://www.cebuappliancecenter.com/delivery-shipping/

  9. Lesly December 26, 2017 at 3:06 pm Permalink

    Sir. Asa man ang service center dire sa cebu? Mabuang kog pangita. Way gamit akong karaoke kung way cd.

    • cac December 27, 2017 at 2:38 pm Permalink

      Please provide brand and model.

  10. joy December 10, 2017 at 11:52 pm Permalink

    sir do you give discounts kong daghan ko appliances paliton? like maybe it cost total siguro 100k. pila man inyong i discount kong daghan ang i purchase? asa inyong lokasyon sa inyong shop? salamat.

    • cac December 11, 2017 at 8:09 am Permalink

      – We sent you an email. Please check.

      For our locations, please go to:
      https://www.cebuappliancecenter.com/location/
      Our main downtown branch has the most items and stocks.

      – The email address you provided is invalid.
      554 delivery error: dd This user doesn’t have a yahoo.com account

  11. Rosanne November 22, 2017 at 1:44 am Permalink

    do you accept order outside Philippines? Delivery will be in Cebu but payment is from US. interested in Crowne Aire1 HP Gold panel split wall inverter

    • cac November 22, 2017 at 2:51 pm Permalink

      Please check your email. Please email specific address in Cebu. Site survey has to be conducted first.

  12. hazel October 14, 2017 at 8:49 am Permalink

    planning to buy 3 units of Crown Aire CCR-35 and 1 unit of Crowne Aire CCR-50 .
    questions
    what is the warranty coverage for each unit
    if there is a problem, where can i bring he unit
    do u have a service technician or service center in bohol

    • cac October 14, 2017 at 4:47 pm Permalink

      – Please check your email.

  13. novv October 2, 2017 at 7:40 am Permalink

    mu inquire ko about sa inyo installment for pc components

    • cac October 2, 2017 at 3:23 pm Permalink

      In-House Installment Plans have limited availability. Please email us the following information:
      – which pc components ?
      – your home address
      – your work address; please include position and employer

  14. nestor August 23, 2017 at 9:33 am Permalink

    gud am sir naa mo armature ug carbon brush sa vacuum 3d mc 103

    • cac August 23, 2017 at 4:05 pm Permalink

      – Please check your email.

  15. Vince August 10, 2017 at 10:06 pm Permalink

    Hi, i bought crowneaire from you 3years ago, mo service ra ba mo ani?

  16. Ruchelyn Camarador July 13, 2017 at 3:57 pm Permalink

    Good day!

    ask ko lang po kung mo fix ba kayo ng fax machine..? can’t fax ingoing & outgoing.

    • cac July 13, 2017 at 5:19 pm Permalink

      If you purchased your unit from us, please bring it to our main downtown branch, with the store receipt.

      If you purchased from other store, please ask them for assistance.

  17. alfredo luarerz July 11, 2017 at 3:30 am Permalink

    Dear Service team,

    Naka bili ako ng second hand na sharp refrigerator double door ang problema ko ngayun ay lomamig naman ang freezer pero ang refrigerator compartment ay hinde na lomamig . Ask kolang ang service center contact number dito sa Dubai. Sana mabigyan mo kami ng sontact number. Kung pwede bigyan mo nkami ng users manual and trouble shooting.

    Sincerely ,
    Alfredo

  18. shiela July 4, 2017 at 7:51 pm Permalink

    do you offer installment basis for tv?

    • cac July 5, 2017 at 2:37 pm Permalink

      Installment Plans have limited availability. Please email us the following information:
      – your home address
      – your work address; please include position and employer

  19. Jacker Baguio March 31, 2017 at 6:15 am Permalink

    Do you offer installment plans for Computer Desktop? How much ang downpayment ug installment? Nangita man gud ko ug store run nga gagmay rag installment. dili bug.at. Looking for your response. Thank You

    • cac March 31, 2017 at 9:10 am Permalink

      Installment Plans have limited availability. Please email us the following information:
      – your home address
      – your work address; please include position and employer

  20. Emma February 5, 2017 at 3:06 am Permalink

    Hi to all do you offer a payment option? And how about delivery procedures and services

  21. Maricar December 22, 2016 at 3:19 am Permalink

    Do you offer installment payment plans?

    • cac December 22, 2016 at 11:16 am Permalink

      Please check your email.

  22. Jannina August 21, 2016 at 9:57 am Permalink

    Hello po pag ng deliver kayo example tv kayo ba ang install.?

    • cac August 22, 2016 at 2:08 pm Permalink

      Please check your email.

  23. Ludy June 12, 2016 at 9:11 am Permalink

    Asa ang service center sa white westinghouse? Or anha ra sa inyo ayohon kung magka problem ang appliance.

    • cac June 13, 2016 at 11:17 am Permalink

      If you purchased from us, please provide pictures of store receipt and warranty card.

      If you purchased from other store, please ask them for assistance.

  24. jon castro April 14, 2016 at 7:18 am Permalink

    service center for crowne aire aircon in cebu pls text (removed for privacy)

    • cac April 14, 2016 at 3:54 pm Permalink

      Cebu Appliance Center is the official service center for Crowne Aire products.

      To claim warranty, please email us a picture of the invoice.

  25. jane April 14, 2016 at 6:02 am Permalink

    Hi, i boutht spirit mixer FX-13.4A, but power cord is missing when i moved my house. If you have spare one, can i buy one power cord ? Please reply me.
    My mail add is (removed for privacy)

    • cac April 19, 2016 at 4:25 pm Permalink

      We replied to your email.

  26. mary jhoy April 9, 2016 at 1:29 pm Permalink

    about sa 1 year warranty incase na may damage ang appliances ilang days sa service center ?

    • cac April 11, 2016 at 3:33 pm Permalink

      It depends on the problem and also if the parts required are in stock.

  27. Abid January 27, 2016 at 3:11 am Permalink

    Dear Sir,

    As i purchased the washing Machine ( sanyo , model ASW81SRT) DATED ON 12/9/2014 , unfortunately this machine stop working now.(Article No 296102)
    This i purchased from Lulu Hypermarket Sharjah.
    in my opinion it is still in warranty.
    Could u send the technician to check and sort out the problem soon as my accommodation is Near Galaxy supermarket , National paint
    My contact no : (hidden)
    Thanks
    Abid Masood

    • cac January 27, 2016 at 11:25 am Permalink

      We are located in Cebu, Philippines.

  28. niger October 21, 2015 at 6:28 pm Permalink

    hello sir and mam asa ang service center sa astron? or phone number thank you waiting ur reply….

    • cac October 22, 2015 at 4:02 pm Permalink

      Please check your email.

  29. Sister Maria April 21, 2015 at 8:45 am Permalink

    Sir,
    The PAB37FP CROWNE-AIRE stops working after a few hours but will again work when it is switched on. It indicates E4 Error…meaning, unit abnormality protection, as indicated in the Manual. What does it mean?

    Thank you very much…

    • cac April 22, 2015 at 6:56 am Permalink

      Please check your email.

  30. Jun October 15, 2014 at 9:15 am Permalink

    My westinghouse aircon temp control will not go down to its coolest even if in the remote its already in the coolest. The temp is always at 25 -29 and always changing from 25-29 then start lowering to 25 again. Where is your service center for westinghouse/electrolux aircons?

    • cac October 16, 2014 at 9:26 am Permalink

      You are in Cebu ? You will need assistance from the store where you purchase the unit from. You have to tell the store who will contact the service center for you.

  31. jeff September 9, 2014 at 1:46 pm Permalink

    Hi!
    Do you have repair service for panasonic lumix dmc s2 digital camera? how much will be the service fee?

    • cac September 10, 2014 at 8:21 am Permalink

      We have to first see what’s wrong with the unit before we can make a service quotation.

      • jeff September 10, 2014 at 12:39 pm Permalink

        are you a certified service center for panasonic products?

        • cac September 11, 2014 at 7:24 am Permalink

          No, not certified. We just have our own technicians.

  32. Myz August 25, 2014 at 7:24 pm Permalink

    I’m asking lang po kung totoo ba talaga na you deliver the product brand new, kasi na biktima na ako sa online shopping, nagbayad ako at lahat na pero yung deniliver na product malayo don sa picture sa website…. Sorry po ha… May gustu sana akong orderin isa sa mga refrigerators nyo.

    • cac August 26, 2014 at 7:33 am Permalink

      Unless indicated otherwise, the items listed on CAC website are brand new with box, manual and warranty.

      If you mean sealed item. The box is not yet opened. We have to test the units before delivering them, especially big appliances because they are very difficult to deliver-replace if in case the unit is defective.

      Refrigerator units have to be tested overnight, to make sure they will cool properly.

  33. oliver lariosa May 8, 2014 at 4:07 pm Permalink

    ask lng ma’am/sir. where is your service center for Kolin Appliances located? same address?

    • cac May 9, 2014 at 7:12 am Permalink

      I’m sorry, but please ask for assistance from the store wherein you purchased the unit from.

  34. odevilas, rafael May 6, 2014 at 7:28 am Permalink

    ask lang po where can i purchase the panel board of my washing maschine model es-p68A 6kg. i bought this washing machine at imperial plaza, pagadian city 2 years ago. when tested by techn the panel board is not functioning…… thanks po

    • cac May 7, 2014 at 7:30 am Permalink

      I’m sorry, but please ask the store where you purchased the unit from. Spare parts usually require special orders which you have to pay for in advance. Please also be advised that panel boards are usually very expensive and may cost more than 50% of the washing machine itself.

  35. Seony Ynclino April 21, 2014 at 9:08 am Permalink

    I have bought a w.w. aircon less than 2 yrs ago. At present I am having trouble with its service. Sometimes when I press the power control it works, but sometimes it won’t start. I have checked my power outlet already. What could be the problem? Any suggestions?

    • alexgoyap@gmail.com April 23, 2014 at 8:33 am Permalink

      sir/ma’am:

      what is the brand and model of your unit, where did you purchase it? i would suggest that you have it service by an authorize aircon service center.

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