Warranties & Services

Unless stated otherwise, the items listed on our site are brand-new, have boxes, manuals, accessories and have full warranties.

  • Most items have a warranty of one year (parts and labor) under normal use.
  • Some items carry a 6-month warranty.
  • Please inquire with us for warranty length of the product you wish to purchase.
  • Normally, each unit has a warranty card. In case, there is no warranty card, the store invoice will act as the warranty certificate. 
  • In order to claim warranty, the store invoice of the unit should be presented. Just presentation of the warranty card (without the store invoice or delivery receipt) is not a valid claim for the warranty.
  • Should you lose your invoice, please inform us of customer name, the brand and model number of the item and serial number, and we will try to find out if your unit is still under warranty.

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321 thoughts on “Warranties & Services”

  1. Hi, my front glass on my oven has come away from the La Germanic oven door. Can you recommend someone who can fix it please?

  2. Good Day,
    I have problem of my white westing gas range 5burners,i want to know where I can buy burner cap, and also to check and cleaning my gas range? May I know where is the service center here in Cebu City?

          1. Hi, we bought the electrolux water dispenser months ago..and ang cold part ky dli na siya mo cold, like always on iyang cooling light (blue)..unsay buhaton namo ani?, Na palit namo sa Super Metro Bogo City..please advice, thank you

  3. Bigla nalang nag ka white sa gitna ang tv namen pag ka buhay d naman nagagalaw o na babasag my warranty pa po ba to wala pa naman po 1year na bibili 9months palang po nagagamit

  4. What is the contact number of service center , my white-westinghouse washing machine WASH TIMER is not functioning anymore have purchased , its a 13 month old now

    1. Jovelyn A Bermejo

      Good afternoon, please give me details of where I can reached your White Westinghouse/Electrolux service center here in Cebu City. Thank you very much and more power

    1. Please check email.

      Email Error:
      The response from the remote server was:
      554 30 Sorry, your message cannot be delivered. This mailbox is disabled (554.30).

  5. Ren Anthony J. Lao

    Do you have home service repair for fujidenzo washing machine bought in ayala dept store less than 5 months ago with 1 yr. warranty?

  6. Hi, I have a Beko ref that require service. How do i contact Beko service center and where are they located?

  7. Hi this from Teverga Electrical Services Inc. (TESI)
    we bought a Mitsu tech water dispenser in the prince warehouse on June 6 2020 3rd avenue north reclamation area is there any closest service center for Mitsu tech in this area thank you.

  8. Richelle pedrano

    Good morning,

    My stand mixer was broken i think the motor is ok but it can’t rotate now i bought it last year september.. is it still under warranty? I lost my invoice… model name: IMX-420S imarflex electric stand mixer… serial no. 48016508528048

  9. Hi, Where can I find Electrolux Service Center here in Cebu city ? My refrigerator is not cooling anymore, bought it at Ayala Center appliance last year. thank you. Reply.

  10. Dimitrios Stefakis

    Hi i buy electrical owen HEO-68R 3 month ago and the heater no working. Only the fan.Whats wrong? If its possible please send me the manual

      1. Jess Kabigting

        Good day, may we know the location and address and contact details of the Beko Service Center in Cebu City. Thank you

  11. Helen M Rosalejos

    hello can you give me a contact no# of service center white westing house area of Mandaue City Cebu Phil. my AC unit is not working

      1. My uncle has a 3D oven toaster model number ck-17BS. I know this is an old model of 3D. I would like to inquire if do you sell the spring or a pin on the door of the oven since we can close the door to use it

        Looking forward to your reply.

  12. Hi! I am looking for wash motor. If naa mo tag pila pod? If Wala asa ko dapit sa city maka palit brand new or 2nd hand? Attached unta nako Ang pic sa wash motor kaso di man pwedi dri ma attach Ang pic.

  13. Hello
    Im in Sweden and I want to order online here and deliver it in Lapu-Lapu city
    Can you accept my order and deliver

    Aida

  14. Hi, Where can I find Electrolux Service Center here in Cebu city ? My refrigerator is not cooling anymore, bought it at SM appliance last year. thank you

  15. Hi, Where can I find Electrolux Service Center here in Cebu city ? My refrigerator is not cooling anymore, bought it last year. thank you

  16. Hi. I have an Asahi IS 100 Induction Cooker and it stop working. Where should I go for the repair of this unit and how much it cost?

    Thank you.

  17. Hi! Do you service/repair a 3D turbo roaster? The air will not circulate anymore/fannis notworking. How much would the approximate cost be for repair. Thanks.

    1. We sent you an email. Please check.

      – The email address you provided is invalid.
      The response from the remote server was:
      554 delivery error: dd Requested mail action aborted

    2. Hi! Do you service/ repair a3D turbo roaster? The air will not circulate anymore/ fan is not working. How much would the approximate cost be for the repair? Thanks!

  18. Hi! we have a white westinghouse washing machine that needs repair, where can we find a service center for this please? Thank you!

    1. We sent you an email. Please check.

      – The email address you provided is invalid.
      The response from the remote server was:
      554 delivery error: dd This user doesn’t have a yahoo.com account

  19. hi…i have a 0.5 hp window type white westing house aircon..the compressor has a 5 years watranty and i bought it just 2 years ago but right now the unit is not cooling anymore..please help me..my email add is (removed for privacy) and my best call back number is (removed for privacy)…thanks..

  20. I have a Westinghouse washing machine that needs repair. Am located in Mahogany Grove subdivision in Talamban, Cebu City. Can you send a technician?

  21. plsss help me.. i need Printed Circuit Board for
    my Crown Aire split type aircon model KF-57W
    plsss . thus is my contact number thank u

  22. where can i have my sanyo water dispenser fix? it looks like the GE water dispenser being sold in sm appliance center? thanks in advance

  23. Jeferson Bayarcal

    Hello, asking for service center for white-westinghouse brand, window type air conditioner. Cebu area only. Thanks

  24. MONA LISA B PINZON

    Hi, would like to have my washing machine repaired.
    It is Panasonic. The washer wont function, but the spinner does.

  25. So, I have the model wqcf20txw that I purchased in October 2017 and started using it at the end of October because we were renovating our home.
    Anyway today we had a flood on the floor and saw that the water bottle had a dent , so we replaced it with a new one! HAHAHA tonight water is dripping very fast over all electrical components in the back of the unit and flooding again!!!
    I sure hope this will be a warranty covered expense and if not, I what the world to hear what the diagnosis is for sure. Just so the public can have an understanding as to weather they want to purchase a product from “White Westinghouse” Meaning this water dispenser!!! Thank you,
    Kevin Willey

    1. We sent you an email. Please check.

      – The email address you provided is invalid.
      The response was:
      554 delivery error: dd This user doesn’t have a yahoo.com account

  26. I need a power board for a Sanyo LCD-32k40 TV

    N7TK Power PCB
    Part number
    1AA4B 10S0580A
    1AA4B 10S05800
    What is the contact information for Sanyo TV parts and service?

    Thank you
    K Brown

  27. Sir. Where is the Samsung Authorised service center for refrigerators? I live in Cebu City and bought the unit in Cebu City as well. This may be Out of Warranty.

  28. Good Morning Maám/Sir,

    May I know the contact nos. of white westinghouse service center in Mandaue City or Cebu City.
    Thank you.

  29. marites matsuzaki

    asa dapit ang service center sa singer sewing machine dere sa lapu lapu or cebu? thank you.

  30. Sir asa ang service center sa Cebu or any technician who could help us with our gas range? I cannot peovide the model kay faded na.

    1. We sent you an email. Please check.

      – The email address you provided is invalid.
      The response was:
      The email account that you tried to reach does not exist.

  31. jodell delatorre

    sir naa moy remote control for ac sanyo split type? if magpa ayo ko sa amo aircon mo service mo sir?

  32. I just order Electroluz 2 door Ref but to be delivered in Cebu. Order and Payment from California. I want to know if it is ok. Thanks

  33. Anselma Pono-Horzum

    I was thinking of purchasing 3 aircon, electric 2 burner stove and tv. Im paying through my credit card from Canada, wil you take it? And i wanted it delivered marigondon cebu, how much will be the delivery charge?

  34. sir do you give discounts kong daghan ko appliances paliton? like maybe it cost total siguro 100k. pila man inyong i discount kong daghan ang i purchase? asa inyong lokasyon sa inyong shop? salamat.

  35. do you accept order outside Philippines? Delivery will be in Cebu but payment is from US. interested in Crowne Aire1 HP Gold panel split wall inverter

  36. planning to buy 3 units of Crown Aire CCR-35 and 1 unit of Crowne Aire CCR-50 .
    questions
    what is the warranty coverage for each unit
    if there is a problem, where can i bring he unit
    do u have a service technician or service center in bohol

    1. In-House Installment Plans have limited availability. Please email us the following information:
      – which pc components ?
      – your home address
      – your work address; please include position and employer

  37. Ruchelyn Camarador

    Good day!

    ask ko lang po kung mo fix ba kayo ng fax machine..? can’t fax ingoing & outgoing.

    1. If you purchased your unit from us, please bring it to our main downtown branch, with the store receipt.

      If you purchased from other store, please ask them for assistance.

  38. alfredo luarerz

    Dear Service team,

    Naka bili ako ng second hand na sharp refrigerator double door ang problema ko ngayun ay lomamig naman ang freezer pero ang refrigerator compartment ay hinde na lomamig . Ask kolang ang service center contact number dito sa Dubai. Sana mabigyan mo kami ng sontact number. Kung pwede bigyan mo nkami ng users manual and trouble shooting.

    Sincerely ,
    Alfredo

    1. Installment Plans have limited availability. Please email us the following information:
      – your home address
      – your work address; please include position and employer

  39. Do you offer installment plans for Computer Desktop? How much ang downpayment ug installment? Nangita man gud ko ug store run nga gagmay rag installment. dili bug.at. Looking for your response. Thank You

    1. Installment Plans have limited availability. Please email us the following information:
      – your home address
      – your work address; please include position and employer

    1. If you purchased from us, please provide pictures of store receipt and warranty card.

      If you purchased from other store, please ask them for assistance.

    1. Cebu Appliance Center is the official service center for Crowne Aire products.

      To claim warranty, please email us a picture of the invoice.

  40. Hi, i boutht spirit mixer FX-13.4A, but power cord is missing when i moved my house. If you have spare one, can i buy one power cord ? Please reply me.
    My mail add is (removed for privacy)

  41. Dear Sir,

    As i purchased the washing Machine ( sanyo , model ASW81SRT) DATED ON 12/9/2014 , unfortunately this machine stop working now.(Article No 296102)
    This i purchased from Lulu Hypermarket Sharjah.
    in my opinion it is still in warranty.
    Could u send the technician to check and sort out the problem soon as my accommodation is Near Galaxy supermarket , National paint
    My contact no : (hidden)
    Thanks
    Abid Masood

  42. Sir,
    The PAB37FP CROWNE-AIRE stops working after a few hours but will again work when it is switched on. It indicates E4 Error…meaning, unit abnormality protection, as indicated in the Manual. What does it mean?

    Thank you very much…

  43. My westinghouse aircon temp control will not go down to its coolest even if in the remote its already in the coolest. The temp is always at 25 -29 and always changing from 25-29 then start lowering to 25 again. Where is your service center for westinghouse/electrolux aircons?

    1. You are in Cebu ? You will need assistance from the store where you purchase the unit from. You have to tell the store who will contact the service center for you.

  44. I’m asking lang po kung totoo ba talaga na you deliver the product brand new, kasi na biktima na ako sa online shopping, nagbayad ako at lahat na pero yung deniliver na product malayo don sa picture sa website…. Sorry po ha… May gustu sana akong orderin isa sa mga refrigerators nyo.

    1. Unless indicated otherwise, the items listed on CAC website are brand new with box, manual and warranty.

      If you mean sealed item. The box is not yet opened. We have to test the units before delivering them, especially big appliances because they are very difficult to deliver-replace if in case the unit is defective.

      Refrigerator units have to be tested overnight, to make sure they will cool properly.

  45. oliver lariosa

    ask lng ma’am/sir. where is your service center for Kolin Appliances located? same address?

  46. odevilas, rafael

    ask lang po where can i purchase the panel board of my washing maschine model es-p68A 6kg. i bought this washing machine at imperial plaza, pagadian city 2 years ago. when tested by techn the panel board is not functioning…… thanks po

    1. I’m sorry, but please ask the store where you purchased the unit from. Spare parts usually require special orders which you have to pay for in advance. Please also be advised that panel boards are usually very expensive and may cost more than 50% of the washing machine itself.

  47. I have bought a w.w. aircon less than 2 yrs ago. At present I am having trouble with its service. Sometimes when I press the power control it works, but sometimes it won’t start. I have checked my power outlet already. What could be the problem? Any suggestions?

    1. alexgoyap@gmail.com

      sir/ma’am:

      what is the brand and model of your unit, where did you purchase it? i would suggest that you have it service by an authorize aircon service center.

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